Frequently Asked Questions
Everything you need to know about styling your home with Bouclair.
How long does shipping take for furniture and home decor?
Standard shipping typically takes 3 to 7 business days. For larger furniture items, our specialized delivery partners will contact you to schedule a convenient delivery window.
What is your return policy for online orders?
We offer a 30-day return policy for most items in their original packaging. Please note that for hygiene reasons, certain items like bedding and pillows cannot be returned once opened.
Can I pick up my online order at a local Bouclair store?
Yes, we offer a free 'Ship to Store' option. Simply select your preferred store location at checkout, and we will notify you via email once your order is ready for pickup.
Do you offer assembly services for furniture?
Our furniture is designed for easy home assembly and includes detailed instructions. While we do not provide direct assembly services, our customer care team is available to assist with any questions during the process.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options through our financing partners.
How can I track the status of my delivery?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your package in real-time.